Every good decision starts with mapping out your customers' journey. Start today.See more
Customer journey mapping creates a visual story of the customers' interactions with your brand. A customer journey map, an essential starting point of any CX strategy, shows how customers move through your sales funnel. The more touchpoints your user journey has, the more complicated and essential such map becomes.
For example, did you know that when the site load time increases from 1 to 3 seconds, the conversion rate reduces by 50% and the bounce rate increases by 6%? Customer journey mapping helps you identify and remove such unnecessary friction and make the interaction with your digital product intuitive and efficient.
As habitable.co, we help companies create CX strategy that brings a lasting change. An essential part of CX strategy is mapping out your customers' journey - without missing out a single data point. A quality customer journey map leads to an effective CX strategy which promises stable growth for years to come.