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Customer Experience

Discover how improved customer experience makes your company future-proof for years to come.

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Customer Experience

Customer Experience Solutions to Grow Your Business

Customer Experience

Customer Experience Solutions for Gen CX

As a customer experience design agency (CX agency), our consultants map, analyse, and improve customer journeys to provide a unified omnichannel customer experience.

Customer Experience Solutions for Gen CX

CX Strategy & Roadmap

The CX Strategy That Sets You Apart

Customer satisfaction has never been more important. Our experts in CX strategy provide a comprehensive framework and hands-on guidance, building a tailored CX strategy, improving the customer journey, and setting up the right metrics.

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The CX Strategy That Sets You Apart

Customer Journey Mapping

Improve Customer Experience Through Customer Journey Mapping

Customer journey mapping creates a visual story of the customers' interactions with your brand. A customer journey map, an essential starting point of any CX strategy, shows how customers move through your sales funnel. The more touchpoints your user journey has, the more complicated and essential such map becomes.

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Improve Customer Experience Through Customer Journey Mapping
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Customer Onboarding

Improve Customer Onboarding With Data and Strategy

Customer onboarding, also called user onboarding, is the process new users go through to get set up and start using your product, from signing up to activation and first usage. A staggering 90% of users say that companies could do better when onboarding new users, even though most companies say that user onboarding is essential to the growth of their product.

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Improve Customer Onboarding With Data and Strategy

Customer Adoption

Help Customers Embrace Your Product

Customer adoption, also known as user adoption, is when new customers become accustomed to using a product or service and decide to keep on using them. Increasing customer adoption can help you prevent churn, bring in customer loyalty, and expand your sales opportunities.

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Help Customers Embrace Your Product

Customer Retention

Turn Customers Into Loyal Fans

Customer retention, or client retention, is how well a company is able to turn customers into repeat buyers and prevent them from switching to a competitor. Customer retention strategies allow you to both provide and extract more value from your existing customer base.

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Turn Customers Into Loyal Fans

Customer Loyalty

Delight Your Customers So They Come Back

Customer loyalty is when your customers come back to buy from your brand again – and over a long time. Loyal customers choose your products or services over those of your competitors. They don't want to switch to a competitor brand either - no matter how good the competition is. When your brand provides a consistent, positive experience, your customers become loyal.

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Delight Your Customers So They Come Back

Customer Expansion

Increase Revenue per Customer and Lifetime Value of a Customer

Customer expansion helps current customers benefit from an increased value proposition and encourages them to buy more - in the form of upselling (when a customer buys a more feature-rich version) or cross-selling (when a customer buys an unrelated or complementary item). The trick to a successful customer expansion strategy is knowing what customers are ripe for expansion, and having upsell and cross-sell opportunities built right into the product.

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Increase Revenue per Customer and Lifetime Value of a Customer

Customer Advocacy & Referrals

Let Your Current Customers Bring You More Business

Did you know that customers acquired through referrals have a 37% higher retention rate? These customers are way more likely to refer your brand to their friends and colleagues if they have a good experience.

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Let Your Current Customers Bring You More Business

Customer Experience

Our experts say...

Our customer experience specialists create digital solutions that reflect the wants and needs of Gen CX - users of all age groups looking for a personalised, seamless, and incredible digital experience. We deliver products that are easy to customise and make complex tasks as simple as possible.

Our experts say...

FAQs

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Customer Experience

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Partner with habitable.co today, and turn your digital potential to customers and cash.

Please get in touch with Juraj, our CEO.

Juraj Rosa
Juraj Rosa

CEO & Founder

hello@habitable.co